Accupan warranty statement
Accupan System Components have a limited lifetime warranty that covers both materials and workmanship. A Return Material Authorization (RMA) number must be obtained from us prior to returning a product for in warranty repair. This RMA number must be prominently displayed on the shipping carton, and the owner is responsible for shipping charges to BLS Designs, Inc. If, in the opinion of BLS Designs, Inc. the problem resulted from improper use of the product, the owner will be contacted and provided with estimated repair and return shipping charges. If the repair falls under warranty provisions, BLS Designs, Inc. will return the product via FedEx ground at our expense.

Registering your product
If you purchased your Accupan System directly from BLS Designs, Inc. we registered it for you before we shipped it. No further action is required. If you purchased your Accupan System from one of our resellers or distributors, you must fill out and return the warranty registration card, or complete the on line registration form on our web site.

Obtaining Accupan product service
If you have questions about your Accupan System that are not answered in the User Manual or on our web site, we invite you to contact us through our web site message system, or by calling our Customer Support telephone number. You can reach us Monday through Friday at 916-967-5064 between 8:00 AM and 5:00 PM Pacific Standard Time.

To obtain an RMA number, call us Monday through Friday at 916-967-5064 between 8:00 AM and 5:00 PM Pacific Standard Time. You may also request an RMA number by leaving a message on this web site. We will email an RMA number to you. In either case you should provide a brief description of the problem for our Customer Support team to evaluate.

Accupan return policy:
In general, Accupan System sales are final. If in the first two weeks of ownership you are not convinced our Accupan System lives up to our product specifications, feature, and benefit statements you may contact us for permission to return the product. We will issue an RMA number. The product must be properly packaged and returned at your expense. After the product is received and inspected we will refund your original purchase price minus a $50.00 restocking fee. If the product has been damaged in shipment or mishandling, repair charges may be added to the restocking fee. It should be noted that the two-week interval starts from the date you received your product.